Thank you for your consideration. I know that working with a creative professional for the first time prompts a few questions. The first usually being, "How do you work?", followed closely by, "How much will it cost?"
Below is a breakdown of our working process into easy-to-follow steps along with some information on charges and payments. I hope that this answers all of your questions; if not, please contact us by phone or email and we will be happy to address any questions or concerns big or small.
1. Either call, email or submit a project estimate request through our handy online form. I will email a custom estimate for your project.
2. If assigned to your project, the first thing I will do is schedule an information-gathering meeting between myself and your project manager. This is usually by phone and won't take much of your time.
I am interested not only in scheduling, budget and job specifications, but also in your preferences, target audience, and objectives. And, of course, I will want to know all the user features and benefits of the product or service. It will help you sharpen your focus and objectives, and it will help me ensure that what I produce is not only creatively excellent, but strategically targeted.
At the start of the project, a non-refundable deposit of 25% of the estimate total is due. If there is a rush order on your project (final files in 2 weeks or less), 50% of the estimate amount is due and a small rush charge applies.
3. From there, I will consider several concepts and work them through. If you have a rush project or deadline pressure I adjust my workflow and timing accordingly. After submitting your first concepts, I’ll ask for comments. The more specific you can be, the better I will be able to respond. Comments are my input for revising the first concepts into a finished one. Revision time varies, and I will submit the revised art to you asap.
At this point, a second payment of 25% of the estimate total is due if this was not specified RUSH.
4. From the input of this second submission, further minor refinements are made as necessary. 3 rounds of revisions to the original concept are included in your estimate; any last-minute changes in direction can cost time and money. To avoid costly confusion, it is important that all communication with me come from the project manager. Once all conceptual art and layouts are approved, I will begin work on the final print- or web-ready files.
Here, a third payment of 25% of the estimate total is due along with any overages that may have occurred if this was not specified RUSH.
5. The final files will be delivered to you and your printer via your preferred delivery method!
The final payment of 25% of the estimate and any additional charges not paid in step 4 must be paid at this time for delivery of the final files to occur. The final payment of 50% for RUSH projects is due at this time. When paying by check, please keep in mind that the time required for snail mail delivery may effect the schedule.
Charges
Like all service organizations, my charges are based on the time I invest in a project. Project costs depend on my clients’ needs and budgets. I always provide an estimate for approval before starting. I adhere to my estimates unless your project specifications change. Activities that will affect the estimate are identified in writing.
My goal is to keep your project moving ahead quickly, smoothly, and cost-effectively; to make sure that I’ll produce even better results than you hired me for.
Payment Methods
We currently accept checks, credit cards via Google checkout and PayPal.
Additional Information
The entire process can take anywhere from 1 week to 12 weeks depending on your project and the feedback that you give us. The more information you provide to us, the better. It can make the difference between loving the first concept and finishing ahead of schedule or drawing out the process with multiple revisions.
Thanks for spending your time with us. We look forward to working with you!